If you are faced with the dilemma of having to deliver bad news to an induvial, there are three possible ways in doing so. These ways are face-to-face, telephone, or email. For the best results, one should choose the face-to-face. Not only does it demonstrate importance, but enhances credibility and trust as well. The disadvantage for a phone and email is that technology can go down. Face-to-face communication is very reliable.
Is there a time to deliver the bad news? The answer to this is, yes. Deciding when to deliver the bad news can be a touch and go situation. There are two main ways this can be approached. Direct organization and indirect organization are the two common ways for delivering bad news. The one main difference being one states the bad news directly. Direct organization is the method used when you want to get the bad news out first, for it being the main idea. Indirect is where one would subordinate the bad news.
Choosing the right method all depends on your audience and the type of news. If your audience is unlikely to become upset or is already expecting the news, direct organization would be the method. When considering direct method, the news should be easy to explain, important for the audience to see immediately, and is relevant to health and safety. If your audience is more likely to become upset and does not expect the news, indirect organization is the way to go. When choosing Indirect method, the news will be harder to understand without an introductory explanation.
Bad news is all not bad. People can learn from constructive bad news and improve on the mistakes. To be successful on giving bad news, please consider how when and where to give your bad news.
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